Privacy Policy

1. Introduction

btv138 ("we," "us," or "our") operates an online betting platform serving players in Indonesia. We understand that privacy is important to our users, and we are committed to being transparent about our data practices. This Privacy Policy applies to all personal information collected through our website, mobile applications, customer service channels, and any other services we provide.

This policy should be read in conjunction with our Terms & Conditions and Responsible Gaming policy, which together govern your use of btv138. If you have questions about this Privacy Policy or how we handle your data, please contact us using the information provided at the end of this document.

2. Information We Collect

2.1 Information You Provide to Us

When you register for a btv138 account, place bets, contact customer support, or interact with our platform, you provide us with personal information, including:

• Account Registration Information: Full name, date of birth, email address, mobile phone number, residential address, username, and password.
• Identity Verification (KYC) Information: Government-issued identification (Indonesian KTP, passport, or driver's license), proof of address documents, proof of payment method ownership, and selfie photographs for verification purposes.
• Financial Information: Bank account details (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, Bank Permata), e-wallet account information (OVO, DANA, GoPay, ShopeePay, LinkAja), credit/debit card details (Visa, Mastercard), transaction history, deposit and withdrawal records.
• Communication Information: Messages you send to our customer support team via Live Chat, email, WhatsApp, or in-app messaging, including the content of your inquiries and our responses.
• Survey and Feedback Information: Responses to surveys, questionnaires, or feedback forms you voluntarily complete.

2.2 Information Collected Automatically

When you use btv138, we automatically collect certain technical and usage information, including:

• Device Information: IP address, device type, operating system, browser type and version, device identifiers, screen resolution.
• Usage Information: Pages visited, time spent on pages, click patterns, search queries, betting history, game preferences, login and logout times, referral sources.
• Location Information: General geographic location based on IP address (country, region, city) to comply with geographic restrictions and provide localized services.
• Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to enhance your experience, remember your preferences, and analyze platform performance. See Section 8 for more details.

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment Processors: Confirmation of payment transactions and fraud screening results from banks, e-wallet providers, and card processors.
• Identity Verification Services: Verification results from third-party KYC service providers to confirm your identity and prevent fraud.
• Sports Data Providers: Betting market information, odds data, and match results from authorized sports data suppliers.
• Affiliate Partners: Referral information if you were referred to btv138 by an affiliate partner.

3. How We Use Your Information

btv138 uses your personal information for the following purposes:

3.1 Account Management and Service Provision

• Creating and maintaining your btv138 account
• Processing your deposits, withdrawals, and bets
• Verifying your identity and age (21+ requirement)
• Communicating with you about your account, transactions, and platform updates
• Providing customer support and responding to your inquiries
• Processing bonus claims and tracking wagering requirements

3.2 Legal Compliance and Security

• Complying with legal obligations, including anti-money laundering (AML) and know-your-customer (KYC) regulations
• Detecting and preventing fraud, cheating, collusion, and other prohibited activities
• Monitoring for problem gambling behaviors and enforcing self-exclusion requests
• Investigating disputes, chargebacks, and policy violations
• Responding to legal requests from law enforcement and regulatory authorities
• Protecting the security and integrity of the btv138 platform

3.3 Platform Improvement and Analytics

• Analyzing usage patterns to improve platform functionality and user experience
• Personalizing content, game recommendations, and promotional offers based on your preferences
• Testing new features and conducting A/B testing
• Generating aggregated, anonymized statistics for business intelligence

3.4 Marketing and Communications

• Sending promotional offers, bonus announcements, and newsletters (you may opt out at any time)
• Notifying you about new games, features, and platform updates
• Conducting market research and surveys to understand player preferences
• Tailoring advertisements based on your betting interests (sports, casino, togel, sabung ayam)

Note: You can opt out of marketing communications at any time by clicking the "unsubscribe" link in emails, adjusting your account settings, or contacting customer support. Even if you opt out, we will still send you transactional messages related to your account and bets.

4. How We Share Your Information

btv138 does not sell your personal information to third parties. However, we may share your information with the following categories of recipients:

4.1 Service Providers and Partners

• Payment Processors: Banks (BCA, BRI, BNI, Mandiri), e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja), and card processors (Visa, Mastercard) to facilitate deposits and withdrawals.
• KYC and Fraud Prevention Services: Third-party identity verification providers to confirm your identity and detect fraudulent activity.
• Game and Sports Data Providers: Suppliers of casino games, live dealer platforms, and sports betting odds/results.
• Cloud Hosting and Infrastructure: Secure server providers that host our platform and databases.
• Customer Support Tools: Live chat software, email platforms, and CRM systems used to manage customer inquiries.
• Analytics and Marketing Platforms: Tools that help us analyze usage patterns and deliver targeted marketing (where permitted by law).

All service providers are contractually obligated to protect your data and use it only for the purposes we specify. They are not permitted to sell or use your information for their own purposes.

4.2 Legal and Regulatory Authorities

We may disclose your information to law enforcement, regulatory bodies, or courts when:

• Required by law, court order, subpoena, or other legal process
• Necessary to comply with anti-money laundering (AML), counter-terrorism financing (CTF), or other regulatory requirements
• We believe disclosure is necessary to protect the rights, property, or safety of btv138, our users, or the public
• Investigating fraud, security breaches, or violations of our Terms & Conditions

4.3 Business Transfers

If btv138 is involved in a merger, acquisition, asset sale, or bankruptcy, your personal information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control and provide you with choices regarding your information.

4.4 With Your Consent

We may share your information with other third parties if you explicitly consent to such sharing.

5. Data Security

btv138 takes data security seriously and implements industry-standard measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL (Secure Socket Layer) technology, the same encryption standard used by major banks and financial institutions.
• Secure Data Storage: Personal information is stored on secure servers with restricted access. Sensitive data such as passwords are hashed and encrypted.
• Firewalls and Intrusion Detection: Our infrastructure is protected by firewalls and monitored 24/7 for suspicious activity.
• Access Controls: Only authorized btv138 personnel with a legitimate business need can access your personal information. All staff are trained on data protection and confidentiality.
• Regular Security Audits: We conduct periodic security assessments and vulnerability testing to identify and address potential risks.
• Two-Factor Authentication (2FA): We offer optional 2FA to add an extra layer of security to your account.

While we implement robust security measures, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security, but we continuously work to protect your information to the best of our ability. If you suspect unauthorized access to your account, contact us immediately.

6. Data Retention

btv138 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

• Account Information: Retained while your account is active and for up to 5 years after account closure to comply with legal obligations (AML, KYC, tax reporting) and resolve disputes.
• Transaction Records: Retained for 5 years from the date of the transaction to comply with financial regulations and resolve disputes.
• KYC Documents: Retained for 5 years after account closure as required by regulatory authorities.
• Customer Support Communications: Retained for 3 years to resolve inquiries and improve service quality.
• Marketing Consent Records: Retained until you withdraw consent, plus an additional period to demonstrate compliance with data protection laws.

After the retention period expires, we securely delete or anonymize your personal information. Anonymized data (data that can no longer identify you) may be retained indefinitely for analytical and research purposes.

7. Your Privacy Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information. At btv138, we respect the following rights for all users, regardless of location:

7.1 Right to Access

You have the right to request a copy of the personal information we hold about you. To request access, contact us at [email protected]. We will provide your information in a commonly used electronic format within 30 days.

7.2 Right to Correction

If your personal information is inaccurate or incomplete, you can update it directly in your account settings or contact customer support for assistance.

7.3 Right to Deletion

You may request deletion of your personal information, subject to certain exceptions. We may retain certain data if required by law (e.g., transaction records for tax purposes) or to resolve disputes. To request deletion, close your account and contact support.

7.4 Right to Object

You may object to certain uses of your personal information, including marketing communications and data processing based on legitimate interests. Opt out of marketing emails by clicking "unsubscribe" or adjusting your account preferences.

7.5 Right to Data Portability

You may request a copy of your personal information in a structured, machine-readable format to transfer to another service provider.

7.6 Right to Withdraw Consent

If we process your information based on your consent (e.g., marketing communications), you may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.

To exercise any of these rights, contact us at [email protected]. We will respond to your request within 30 days. We may need to verify your identity before processing your request.

8. Cookies and Tracking Technologies

btv138 uses cookies and similar technologies to enhance your experience and analyze platform usage. Cookies are small text files stored on your device that help us remember your preferences and recognize you when you return.

Types of Cookies We Use:

• Essential Cookies: Required for platform functionality, such as maintaining your login session and processing transactions. These cannot be disabled.
• Performance Cookies: Collect information about how you use btv138, such as pages visited and errors encountered. This helps us improve platform performance.
• Functionality Cookies: Remember your preferences (language, currency, display settings) to provide a personalized experience.
• Marketing Cookies: Track your browsing behavior to deliver relevant advertisements and measure campaign effectiveness. You can opt out of these cookies.

Most web browsers allow you to manage cookie preferences through browser settings. However, disabling essential cookies may affect platform functionality. For more information about cookies, visit aboutcookies.org.

9. Third-Party Links

btv138 may contain links to third-party websites, such as payment processors, game providers, or sports data sources. This Privacy Policy applies only to btv138. We are not responsible for the privacy practices of third-party sites, and we encourage you to review their privacy policies before providing personal information.

10. Children's Privacy

btv138 is strictly for users aged 21 and above. We do not knowingly collect personal information from individuals under 21. If we become aware that a user is under 21, we will immediately close their account, delete their information, and forfeit any funds or winnings. Parents and guardians are encouraged to monitor their children's internet activity and use filtering software to prevent access to gambling websites.

11. International Data Transfers

btv138 primarily serves players in Indonesia, and your personal information is processed and stored on secure servers. However, some of our service providers (payment processors, game providers, cloud hosting) may be located outside Indonesia. When we transfer data internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses, to protect your information in accordance with applicable data protection laws.

12. Changes to This Privacy Policy

btv138 reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will notify you by posting the updated policy on this page with a new "Last Updated" date. We may also notify you via email or platform notification if the changes significantly affect your rights.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Continued use of btv138 after changes are posted constitutes acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how btv138 handles your personal information, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 on our website
• WhatsApp: +62 812 3456 7890

We will respond to all privacy inquiries within 30 days. For data protection complaints, you may also have the right to lodge a complaint with your local data protection authority.